NANO - Exchange & Warranty Policy

At Nano Professional, quality matters to us. Every product we sell meets strict standards, and we expect our customers to review items carefully upon delivery. Please read this policy thoroughly, as it applies to all purchases without exception.

🚫 No Refund Policy

We do not offer refunds under any circumstances. Refunds are not provided in cash, card, or store credit. If a product qualifies under our policy, only an exchange, repair, or replacement may be offered, subject to our terms and conditions.

✅Eligibility for Exchange

An exchange will be considered only if all policy conditions are met. The product must be unopened, unused, and returned in its original packaging exactly as received. Any issues must be reported within 3 days of delivery or purchase for orders inside the UAE, and within 15 days of delivery for orders outside the UAE. Requests submitted after these timeframes will not be accepted. If an exchange or replacement is approved, the product must be returned within 3 days of approval and in the same condition as originally received.

🔄 Exchange & Replacement Process

  • If you experience any damage, defects, or discrepancies, contact our customer support within the allowed timeframe via email at info@lightspeedme.com or phone at +971 50 183 6484. Please include your order number or proof of purchase, a clear description of the issue, and photos or videos showing the damage or defect.
  • Our team will review your request, and if it meets policy conditions, you will receive a confirmation email with return instructions.
  • Once approved, the product must be returned within 3 days, securely packed in its original packaging. All exchange shipping and delivery arrangements must be handled by the customer, either through a courier service or by personally delivering the product to our location.
  • Upon receipt, the returned product will be inspected to confirm eligibility for exchange or replacement.
  • If approved, the replacement will be processed and dispatched within 5–7 business days.

🚚 Shipping Responsibility

For any exchange request, the customer is responsible for arranging and sending the product to our location at their own cost, either by courier or by personal delivery. Once the exchange is approved and processed, we will arrange and cover the delivery of the replacement product to the customer at no additional charge. This policy applies to all products without exception.

🎨 Colour Variation Policy

We Aim to display product colour's accurately, but variations may occur due to:

  • Screen resolution
  • Device settings
  • Lighting differences

Colour Exchanges

Colour exchanges will be approved only if the product colour inside the bottle clearly does not match the label and falls outside the intended colour family. Customers are strongly advised to check colours physically in-store or through samples, where available, before making a purchase.

🛠️ Machine Warranty Policy

All machines are subject to inspection, even if they are under warranty. If a machine stops functioning after a period of normal use, it must be sent or delivered to our service location for inspection. The customer is responsible for arranging and covering the delivery of the machine to us, after which our technical team will evaluate the issue.

  • Warranty Coverage: If the issue is confirmed as a manufacturing defect, the machine will be repaired or replaced at our discretion. Replacement will be provided only if the product is not repairable, and the warranty does not guarantee immediate replacement.

  • Warranty Exclusions: The warranty does not cover misuse or improper handling, liquid or water damage, drops or physical damage, power surges or electrical issues, or any unauthorized repairs or modifications.

Note: Warranty does not apply to machines provided free of charge (FOC) or supplied under promotional offers.

📄 Required Documentation

To process any exchange, warranty claim, or inspection, customers must provide valid proof of purchase (receipt or order confirmation), clear photos or videos showing the issue, and the original packaging where applicable.

📞 Contact Information

For exchanges, warranty claims, or questions, contact us directly:

Thank you for choosing Nano Professional. By purchasing from us, you agree to this policy in full. We’re always here to support you and ensure a smooth, fair experience within our guidelines.